PBI-Dansensor
PBI-Dansensor Service Point
Our fully equipped Service Centre and workshop is audited and certified by PBI-Dansensor to ensure that we meet their demanding standards.
Service Centre and Mobile Service Units are staffed by PBI-Dansensor trained and certified service engineers- We faithfully adhere to PBI-Dansensor service & calibration procedures
- Only PBI-Dansensor recommended spare parts are supplied and used
- We have an extensive range of PBI spare parts in stock at all times
- A full range of certified, traceable test gasses used for calibration
- Supplied calibration certificates are traceable to national standards
Booking a Service or Service Contract
To book a service or to arrange a service contract for your equipment, please contact:
- Emma Auger – Service Co-ordinator
- Direct line: 01223 492083
- E-mail: emma.auger@tendringpacific.com
- Office Hours
- Monday – Thursday 08.30 – 17.00
- Friday 08.30 – 14.30
- For urgent technical assistance between 14.30 – 17.00 on a Friday (excluding Bank Holidays) please call 07956 513396
Speed
Our efficient, streamlined operating procedures ensure the fastest possible completion of service jobs to the correct, accurate standards.
Technical Support for PBI-Dansensor Equipment
There are several ways in which we can help you to maintain your equipment, reduce unexpected breakdowns and keep your production line running, including:
- Return to Base Annual Service & Calibration & Certification – most popular option for benchtop and handheld analysers.
- On-site Annual Service & Calibration & Certification – for PBI-Dansensor equipment installed online, or where you prefer an engineer to visit your site.
- Loan Instruments – we have dedicated fleet of headspace gas analysers
(CheckMate 3, CheckPoint II, CheckPoint) for loan while we are servicing your equipment.
Please note that Advance Service Contract customers received priority in the allocation of loaner instruments. (See below)
- Advance Service Contract (ASC) – the most cost effective way of purchasing regular servicing of equipment. With an ASC, you receive:
- discount on the cost of service
- discount on any spare parts required
- discount on the purchase of consumables
- a free loan instrument
- priority in loan instrument allocation
Repairs
Repairs are generally preformed off-site, in our workshop.
Technical Assistance
To ensure that you get the maximum benefit from PBI-Dansensor equipment we offer a several technical support options:
- Free Hotline telephone/email service to answer one-off questions
- On-site help with the initial set-up of PBI-Dansensor products and the training of the customer’s personnel
- Specific, tailored on-site training of supervisors, operators and maintenance personel
- On-site troubleshooting of MAP problems
- For urgent technical assistance between 14.30 – 17.00 on a Friday (excluding Bank Holidays) please call 07956 513396
Booking a Service or Service Contract
For more information, to book a service or to arrange a service contract for your equipment, please contact:
- Emma Auger – Service Co-ordinator
- Direct line: 01223 492083
- E-mail: emma.auger@tendringpacific.com