Dansensor Service & Calibration

Dansensor Training and ServiceOur fully equipped Mocon Dansensor approved Service Point and workshop is audited and certified by Dansensor, to ensure that we meet their demanding standards. Both our Service Centre and Mobile Service Units are staffed by Dansensor trained and certified service engineers.

  • We faithfully adhere to Dansensor service & calibration procedures
  • Only Dansensor recommended spare parts are supplied and used
  • We have an extensive range of Dansensor spare parts in stock at all times
  • A full range of certified, traceable test gasses used for calibration
  • Supplied calibration certificates are traceable to national standards

Technical Support for Dansensor Equipment

There are several ways we can help you to maintain your equipment, reduce unexpected breakdowns and keep your production line running, including:

  • Return to Base Annual Service & Calibration & Certification – most popular option for benchtop and handheld analysers.
  • CheckMates Being ServicedOn-site Annual Service & Calibration & Certification – for Dansensor equipment installed online, or where you prefer an engineer to visit your site.
  • Loan Instruments* – we have dedicated fleet of headspace gas analysers
    (CheckMate 3, CheckPoint II, CheckPoint) for loan while we are servicing your equipment. Please note that Annual Service Contract customers receive priority in the allocation of loaner instruments. (See below)
  • Annual Service Contract (ASC) – the most cost effective way of purchasing regular servicing of equipment. With an ASC, you receive – 10% discount on labour and any replacement parts required in addition to those already covered by the contract  • priority engineering response  •  free use of a loan instrument  •  priority in loan instrument allocation
  • Repairs – these are generally performed off-site, in our workshop.

Booking a Service or Service Contract

To book a service or to arrange a service contract for your equipment, please contact:
Clare Duke  –  Service Administrator    •   Direct line: 01223 492086     •     techsupport@tendringpacific.com

Office Hours   •   Monday – Thursday 08.30 – 17.00  •  Friday 08.30 – 14.30

Technical Assistance

To ensure you get the maximum benefit from Dansensor equipment we offer several technical support options:

  • Free Hotline telephone/email service to answer one-off questions
  • On-site help with the initial set-up of Dansensor products and the training of the customer’s personnel
  • Specific, tailored on-site training of supervisors, operators and maintenance personel
  • On-site troubleshooting of MAP problems

For Technical Assistance, please contact:

Emma Auger – Customer Service & Sales Manger   •   Direct line: 01223 492083   •   emma.auger@tendringpacific.com

For Urgent Technical Assistance – between 14.30 – 17.00 on a Friday (excluding Bank Holidays) please call 07956 513396